Conversational AI

Conversational AI
‍for Modern Customer Communication

Build conversational experiences that help users get answers faster, complete tasks more easily, and engage with your product in a more natural way. Ontik Technology helps startups and growing businesses design, develop, integrate, and improve modern conversational AI solutions for customer support, internal operations, SaaS platforms, web apps, mobile apps, and digital products.
Build Your Conversational AI

Trusted by 500+ businesses around the world

WHAT IT SOLVES

Improve Customer Interactions With Conversational AI

Slow response times, repetitive support tasks, and disconnected user journeys can hurt customer experience and operational efficiency. Our Conversational AI service helps businesses create smarter interactions that reduce manual support effort, improve response quality, and make digital experiences easier to use.

  • Improve user support: Help users get answers faster through intelligent conversational flows.

  • Reduce repetitive workload: Automate common questions, actions, and request handling.

  • Support scalable engagement: Build conversational systems that can grow with your product and user base.

Conversational AI for Support, Automation, SaaS, and Digital Product

From conversational strategy and use case planning to chatbot development, assistant design, integration, testing, and optimization, Ontik Technology provides end-to-end conversational AI services for businesses that want smarter user interactions, stronger digital engagement, and scalable AI-powered communication.
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Conversational AI Consulting
Custom Conversational AI Development
AI Chatbot Development
Virtual Assistant Development
Customer Support Conversational AI
Internal Operations Conversational AI
Generative AI Chat Experiences
Conversational AI Workflow Integration
Knowledge Base and FAQ Integration
UI/UX for Conversational Interfaces
Testing and Validation for Conversational AI
Ongoing Conversational AI Optimization

Real Projects Delivered
Through Conversational AI

See how businesses used Conversational AI Development to automate conversations, improve response times, and support long-term growth.
Book a Strategy Call
Fitmate

Flexible gym access, one simple subscription.

Homerun

Invest in real estate through live auctions.

Napa

Smart, seamless, scalable home maintenance.

Homerun

Invest in real estate through live auctions.

Partnership models

Choose the Right Conversational AI Development Model for Your Product Stage

Every business has different conversational AI needs. Whether you need a focused chatbot MVP, a dedicated AI team, or full end-to-end conversational system support, Ontik Technology offers flexible conversational AI development models to help you move with more confidence.

Conversational AI development models
Conversational
AI MVP
Dedicated Conversational
AI Team
Full Conversational AI Development
Conversation strategy and use case planning
Chatbot or assistant workflow design
Custom conversational AI development
Knowledge base and system integration
Testing and validation support
Deployment and rollout support
Ongoing optimization and refinement
Long-term conversational scaling support

Let's discuss how your setup should look.

We'll help you find the right model for your team, timeline, and budget.
Schedule a call
Industries

Conversational AI for Every Industry

Ontik Technology helps businesses across industries build conversational AI solutions that improve support, automate interactions, and create better digital experiences. We support practical conversational systems for customer-facing products, internal tools, and business workflows.

E-commerce

Build conversational AI for customer support, product discovery, order updates, shopping assistance, and service automation.

Education

Create conversational systems for student guidance, internal support, learning assistance, and smoother education-related interactions.

Healthcare

Support patient communication, workflow guidance, operational coordination, and information access through safer and smarter conversational experiences.

Real Estate

Build conversational AI for lead qualification, booking support, property assistance, follow-ups, and customer engagement.

Hospitality

Improve guest support, booking conversations, service requests, and operational communication through conversational AI.

Fintech

Support customer questions, workflow assistance, reporting access, and service interactions where speed, clarity, and trust matter.

AI

Use conversational AI to support reporting access, workflow coordination, internal guidance, and operational communication across teams.

SaaS

Improve onboarding, help flows, support automation, product guidance, and customer engagement through conversational experiences inside SaaS platforms.

Manufacturing

Support AI-native products with richer conversation layers, better assistant experiences, and scalable interaction-driven workflows.

Work With Us
Comparison

Build Better Digital Conversations With a Conversational AI Focused Team

A strong conversational AI initiative needs workflow understanding, user-centered thinking, system coordination, and practical execution. Ontik Technology helps businesses build conversational experiences that are easier to launch, improve, and scale over time.

Particulars
Freelancer
Traditional Agency
Ontik Technology
Conversation strategy and use case planning
Chatbot and assistant workflow design
Custom conversational AI development
Knowledge base and system integration
Testing and validation support
Deployment and rollout support
Ongoing optimization support
Long-term conversational growth support
Work With Us

Simple Conversational AI Process. Smarter Digital Interaction.

Step 1

Discovery and Use Case Assessment

We understand your business goals, support needs, workflows, user expectations, and conversation opportunities before development begins.
Step 2

Conversation Flow and Strategy Design

We define the intents, paths, responses, escalation points, and workflow logic needed for better user interaction.
Step 3

Development and Integration Setup

We build the conversational system, connect relevant tools or knowledge sources, and prepare the workflows needed for practical use.
Step 4

Testing and Response Validation

We review response quality, logic, edge cases, and user interaction behavior to make sure the system works reliably.
Step 5

Deployment and Rollout Support

We help launch the conversational AI into the right product or support environment and prepare it for real use.
Step 6

Optimization and Ongoing Support

We continue improving conversation quality, workflow performance, and system usefulness as business needs evolve.
Start Your Conversational AI Project
Empowering Innovation

Technologies that Drive Our Solutions

Web
Mobile
Data
Enterprise
Cloud
Database
javascript
Javascript
node js
Node JS
react
React
vue js
Vue Js
angular
Angular
django
Django
laravel
Laravel
flask
Flask
dot net
Dot Net
svelte
Svelte
python
Python
go lang
Go Lang
Ruby on Rails
Ruby on Rails
Spring Boot
Spring Boot
AWS Lambda
AWS Lambda
Android Native
Android Native
IOS Native
IOS Native
Swift
Swift
react
React Native
Flutter
Flutter
Kotlin
Kotlin
python
Python
Power BI
Power BI
Tableau
Tableau
r
R
Odoo
Odoo
sap
SAP
Microsoft Dynamic 365
Microsoft Dynamic 365
Oracle Cloud ERP
Oracle Cloud ERP
Power BI
Power BI
Tableau
Tableau
Google Cloud
Google Cloud
AWS Cloud
AWS Cloud
Azure Cloud
Azure Cloud
MySQL
MySQL
mongoDB
MongoDB
DocumentDB
DocumentDB
DynamoDB
DynamoDB
PostgreSQL
PostgreSQL
Microsoft SQL Server
Microsoft SQL Server
maria db logo
Maria DB

Frequently
Asked
Questions

What is conversational AI?
What does your conversational AI service include?
What types of conversational AI solutions do you build?
Can conversational AI connect with our current systems?
Do you provide support after deployment?

Need Developers Now?
We Plug the Gap.

We match us with vetted engineers who fit your stack and workflow. Keep control in-house, ship faster, and stay flexible month to month.

Have an MVP or Product Idea? Let’s Build It Smarter.

Start with a focused MVP that helps you validate your idea, reduce risk, and move toward a scalable product. Ontik Technology can help you plan, design, build, launch, and improve your product.
Hire Talent Now

The summary.

Fitmate needed a unified gym membership platform that allowed users to access multiple gyms nationwide through a single subscription. Within four months, we designed, developed, and launched a scalable fitness ecosystem.
Team Size:
Dedicated Cross-Functional Team
 Engagement Length:
4 Months

8
Specialists
Team size
4
Months
Engagement length
Main technologies used:
Flutter
React.js
Node.js
AWS
Engagement model:
Dedicated Development Team

About Fitmate

Fitmate is a technology driven fitness platform built to disrupt the traditional gym membership model. Instead of requiring multiple subscriptions, the platform provides seamless access to a nationwide network of partner gyms under one unified membership.
The goal: make fitness flexible, accessible, and community-driven.

The challenge.

Fitmate aimed to transform how users access gyms while ensuring performance, security, and scalability.

Key challenges included:

  • Designing a user-friendly interface for discovering partner gyms
  • Enabling secure, frictionless QR-based gym entry
  • Supporting real-time activity tracking and nearest-gym discovery
  • Integrating community engagement features
  • Delivering the entire platform within a tight four-month timeline

The project required a mobile first architecture, seamless system integrations, and a scalable cloud infrastructure capable of supporting long-term growth.

Fitmate aimed to disrupt traditional gym memberships by unifying access to multiple gyms. They needed a seamless, mobile-first experience with QR-based entry, activity tracking, and community features—all delivered within a tight four-month timeline.

The solution.

Ontik Technology delivered an end-to-end digital fitness ecosystem, combining unified gym access, community engagement, and operational management into one scalable platform.

8 Specialists

Front-end

All technologies used.

Flutter
React.js
Node.js
AWS
 Figma

What We Built

  • UX-driven product strategy and feature prioritization

  • Cross-platform mobile application (iOS & Android)

  • Secure QR-based authentication system

  • Admin portal and web-based CRM for partner and user management

  • Scalable cloud infrastructure for ongoing expansion

We collaborated closely with the client from ideation through post-launch support, ensuring rapid delivery without compromising quality.

Technologies Used

  • Nationwide network of partner gyms

  • QR code–based secure gym entry

  • Activity tracking and nearest gym finder

  • Community engagement and interaction features

  • Centralized admin and content management system

Technologies Used

Frontend (Mobile): Flutter
‍Frontend (Web): React.js
‍Backend: Node.js
‍Cloud & Infrastructure: AWS
‍Design: Figma

Services Provided

  • UI/UX Design

  • Mobile App Development

  • Web Development

  • Branding

  • Dedicated Development Team

The Outcome

The platform was successfully launched within four months, delivering a modern and scalable fitness solution.
Key results included:

  • Simplified gym access through a single subscription model

  • Secure and seamless QR-based entry system

  • Increased user engagement through activity tracking and community features

  • Centralized management of gyms, users, and content

  • A scalable foundation for future feature expansion

Fitmate successfully redefined gym accessibility by transforming a fragmented membership ecosystem into a seamless digital experience — built for scale and long-term growth.

Tell us what you need. We'll build it

The summary.

DUXXS needed a scalable two-sided experience marketplace connecting explorers with local hosts offering activities such as hiking and experiential engagements. We designed and developed a role-based ecosystem enabling discovery, booking, communication, subscriptions, and administrative governance.
Team Size:
Dedicated Cross-Functional Team
 Engagement Length:
Multi-Phase Development

9
Specialists
Team size
5
years
Engagement length
Main technologies used
React
React Native
Node.js
AWS
Main technologies used
Dedicated Development Team

About DUXXS

DUUXS is a two-sided marketplace platform connecting explorers with local hosts offering curated experiences. Users can discover activities based on location, categories, activity types, and sustainability goals (SDGs), while hosts manage activities, availability, bookings, and subscriptions.

The goal: build a structured, community-driven marketplace that balances flexibility with platform governance.

The challenge.

DUXXS required a feature-rich platform capable of supporting complex multi-role interactions.

Key challenges included:

  • Seamless onboarding and secure authentication for explorers and hosts
  • Advanced search and layered discovery (location, activity, category, SDG)
  • Real-time communication before and after bookings
  • Booking workflows with availability and host approval
  • Subscription management for hosts
  • Strong administrative oversight and compliance features

The platform needed to balance usability, trust, monetization, and operational control within one unified system.

DUXXS needed a two-sided marketplace connecting explorers and hosts. Challenges included enabling advanced discovery, seamless booking, multi-role communication, subscription management, and strong administrative oversight, all while maintaining usability and trust.

The solution.

Ontik Technology delivered a full-scale, role-based marketplace platform supporting explorers, hosts, and administrators end to end.

9 Specialists

Front-end

All technologies used.

React
React Native
Node.js
AWS
 Database and Cloud Services

What We Built

  • Mobile-first application for explorers and hosts

  • Role-based profile switching (Explorer ↔ Host)

  • Structured booking workflows with approval and availability management

  • Subscription-based activation for hosts

  • Real-time chat and notification systems

  • Administrative dashboard for moderation, analytics, and governance

The system was architected to ensure seamless user interaction while maintaining full visibility and control for administrators.

Key Platform Capabilities

Explorer Experience

  • Registration with Face ID / PIN login

  • Geo-based, activity-based, category-based, and SDG-based filters

  • Algorithm-driven host recommendations

  • In-app chat before and after bookings

  • Swipe-based booking flow

  • Booking history, ratings, and photo reviews

  • Real-time notifications

Host Experience

  • ID verification with public trust badge

  • Activity and profile management

  • Calendar and availability controls

  • Subscription activation for hosting

  • Booking approval and rejection

  • Explorer rating system

  • Real-time notifications

Admin Experience

  • Explorer and host management

  • Activity category and SDG moderation

  • Booking monitoring and filtering

  • Subscription and feedback management

  • Platform analytics and reporting

  • Chat visibility and configuration controls

Process Transformation

Before Platform:

  • Manual coordination between explorers and hosts

  • Fragmented discovery through informal channels

  • No structured booking or availability tracking

  • Limited visibility into user activity

  • Platform analytics and reporting

  • Chat visibility and configuration controls

After Platform:

  • Centralized explorer–host marketplace

  • Advanced layered discovery system

  • Structured bookings, ratings, and availability workflows

  • Full administrative oversight with analytics

Services Provided

  • Product Design & Platform Architecture

  • Advanced layered discovery system

  • Structured bookings, ratings, and availability workflows

  • Full administrative oversight with analytics

The Outcome

The DUXXS platform launched as a structured and scalable experience marketplace.

Key results included:

  • Improved discoverability of hosts and activities

  • Seamless communication and booking workflows

  • Subscription-based monetization model

  • Strong trust mechanisms via verification and ratings

  • Centralized governance and operational control

DUXXS successfully transformed a complex multi-role concept into a scalable, community-driven digital marketplace  built for growth, trust, and long-term sustainability.

Tell us what you need. We'll build it

The summary.

NAPA Development is a comprehensive home appliance service platform, offering users flexible scheduling, multiple service tiers, and subscription options. Ontik Technology partnered to design and develop a mobile-first ecosystem with a web portal and admin panel, delivering a scalable, user-centric solution for home maintenance needs.
Team Size:
Dedicated Cross-Functional Team
Engagement Length:
Multi-Phase Development

10
Specialists
Team size
5
Months
Engagement length
Main technologies used
 Node.js
React Native
Next.js
PostgreSQL
AWS
Engagement model:
Dedicated Development Team

About NAPA Development

NAPA Development is an innovative platform designed to simplify home appliance servicing. Users can request emergency support, schedule recurring maintenance, or book unique service appointments—all from one app. The platform prioritizes flexibility, multiple pricing tiers, and fast response times to meet evolving customer demands.
‍Project URL: www.napa.ae
Mobile App: Google Play Store

The challenge.

NAPA needed a platform that could handle complex service operations, multiple user roles, and real-time coordination while remaining user-friendly. Key challenges included:

  • Supporting emergency service requests with instant response
  • Managing multiple addresses, appliances, and service types per user
  • Combining multiple service requests into single technician trips
  • Scheduling recurring and custom services with real-time updates
  • Providing live technician tracking and location sharing
  • Delivering transparent billing with flexible payment options
  • Maintaining robust admin workflows for job assignment, tracking, and monitoring
  • Ensuring scalability and usability across mobile and web platforms

The solution required a seamless mobile-first architecture, real-time updates, and a robust backend to support operational efficiency.

NAPA needed a platform to manage home appliance services across multiple users and service types. They required emergency access, real-time technician tracking, flexible scheduling, stacked service requests, transparent billing, and centralized admin control.

The solution.

Ontik Technology delivered a comprehensive platform for users, technicians, and administrators, integrating mobile apps, a web portal, and a full admin panel.

10 Specialists

• Product Architecture
• Mobile Development
• Web Development
• Backend Engineering
• Cloud Infrastructure

All technologies used.

Node.js
Express
Next.js
React Native
 TypeScript
PostgreSQL
 OAuth2
 AWS EC2
 AWS S3

Key Features & Flows

  • Emergency Access Feature: Integrated SOS button for urgent service requests

  • Comprehensive Service Profile: Manage multiple addresses and household equipment

  • Stacked Callout Requests: Combine multiple service requests for efficiency

  • Recurring & Custom Service Scheduling: Supports AMC and unique services like pool or gardening

  • Interactive Calendar & Real-Time Updates: Visual schedules with editable service tasks

  • Live Location Sharing & Technician Tracking: Real-time coordination for reduced delays

  • Transparent Billing & Flexible Payment Options: Itemized breakdowns with multiple payment modes

  • Service Feedback & Task Documentation: Ratings and feedback ensure accountability

  • Admin & Supervisor Workflow Panel: Assign jobs, track services, manage categories, and monitor billing

  • Web Portal with Blogs & Reviews: Knowledge-sharing blogs and user reviews to boost engagement

Technologies Used

Frontend (Mobile): React Native, Typescript
‍Frontend (Web): Next.js, React
‍Backend: Node.js, Express
‍Database: PostgreSQL
‍Authentication: OAuth2
‍Cloud & Storage: AWS EC2, S3 Bucket

Services Provided

  • UI/UX Design & Platform Architecture

  • Mobile App Development

  • Web Portal & Landing Page Development

  • Admin & Supervisor Workflow Development

The Outcome

The NAPA platform successfully launched as a scalable, feature-rich home maintenance ecosystem.

Key results included:

  • Fast, emergency-ready service access via SOS feature

  • Flexible scheduling for recurring and unique service requests

  • Enhanced operational efficiency with stacked callouts and real-time tracking

  • Transparent billing and multiple payment options

  • Centralized admin and supervisor controls for efficient management

  • Web presence with blogs and user reviews to increase engagement

NAPA now offers a seamless, user-centric service experience that meets modern home maintenance demands while providing operational scalability for long-term growth.

Tell us what you need. We'll build it

The summary.

Home Run needed a scalable real estate investment platform that gamified property auctions through live interaction and structured learning. We designed and developed a cloud-native, real-time auction ecosystem built for performance and growth.
‍Team Size:
Dedicated Cross-Functional Team
‍Engagement Length:
Multi-Phase Development

7
Specialists
Team size
5
Months
Engagement length
Main technologies used
React
React Native
Node.js,
AWS
Engagement model:
PHP
.NET

About Home Run

Home Run is a real estate betting platform that transforms traditional property auctions into interactive digital experiences. By combining live auction streaming, structured education, and subscription-based access, the platform makes property investment more accessible and engaging.
‍
The goal: modernize property auctions through gamification and real-time participation.

The challenge.

Home Run required a powerful digital infrastructure capable of supporting live auctions while maintaining a seamless and intuitive user experience.

Key challenges included:

The platform demanded a cloud-native architecture capable of real-time responsiveness, stability, and long-term scalability.

Home Run wanted to gamify property auctions, requiring a platform that supported live real-time bidding, subscription management, and secure authentication while keeping the user experience simple and reliable.

The solution.

Ontik Technology delivered an end-to-end real estate auction platform integrating live interaction, subscription management, and educational content into a unified ecosystem.

7 Specialists

• UI Design
• Mobile Development
• Web Development
• Backend Engineering
• Cloud Architecture

All technologies used.

React
React Native
Node.js
AWS API Gateway
AWS Lambda
AWS DocumentDB
DynamoDB
RDS PostgreSQL
AWS S3
AWS Cognito
AWS Chime SDK

What We Built

  • UI design optimized for clarity and auction engagement

  • Cross-platform mobile applications for broad accessibility

  • Admin portal for managing auctions, users, and subscriptions

  • Cloud-native backend infrastructure designed for scalability

  • Secure authentication and controlled access management

Throughout development, Ontik collaborated closely with the Home Run team to ensure stable real-time performance without compromising usability.

Key Features

  • Real estate education content for informed participation

  • Subscription-based access management

  • Live auction streaming with real-time interaction

  • Secure authentication and access control

  • Scalable infrastructure to support growing traffic

Technologies Used

Frontend (Web): React.js
‍Frontend (Mobile): React NativeBackend: Node.js
‍Cloud & APIs: AWS API Gateway, AWS Lambda
‍Databases: AWS DocumentDB, DynamoDB, RDS (PostgreSQL)
‍Storage: AWS S3
‍Authentication: AWS Cognito
‍Live Streaming & Interaction: AWS Chime SDK

Services Provided

  • UI Design

  • Cross-Platform Mobile App Development

The Outcome

Home Run successfully launched as a scalable, interactive real estate auction platform.

Key results included:

  • A clean, intuitive interface for live auction participation

  • Reliable real-time engagement during property auctions

  • Centralized management of auctions and subscriptions

  • Cross-platform accessibility for broader reach

Home Run transformed traditional property auctions into a dynamic digital investment experience — blending gamification, education, and real-time technology into one scalable platform.

Tell us what you need. We'll build it