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Case study / NAPA General Maintenance
One App, Three Roles,
a Full Home Maintenance
Ecosystem
A role based platform connecting customers, technicians, and admins in real time
The Summary.
NAPA envisioned one platform for emergency services, recurring maintenance, equipment management, and flexible subscriptions. Ontik built a multi role ecosystem: a customer app, technician app, admin and supervisor panels, and a web portal, with real time coordination at its core.
6
Months
10
Specialists
Emergency calls, recurring contracts, and technician handoffs now run through one system, where customers, technicians, and admins act on the same live job data.
About NAPA Development.
NAPA Development is a technology driven home services platform designed to simplify access to appliance maintenance and electronic servicing. Users can request urgent repairs or schedule services in advance, choosing from multiple subscription and pricing tiers. By centralizing discovery, scheduling, billing, and technician coordination, NAPA positions itself as a trusted digital solution for modern home maintenance.
The Challenge.
Home maintenance services are often fragmented, requiring customers to coordinate through calls, manual scheduling, and inconsistent pricing. NAPA aimed to eliminate this by creating a centralized mobile platform supporting urgent requests, recurring contracts, and structured service management across every customer touchpoint.
The system needed to handle complex booking flows, stacked service requests, live technician tracking, flexible billing logic, and secure authentication. At the same time, administrators required full operational visibility for technician assignment, billing, and service category control.
Delivering a seamless experience across customers, technicians, and supervisors required a scalable backend architecture and carefully designed workflows for every role. Each role needed its own interface, its own permissions, and its own view into the same live data, without duplicating logic or creating gaps between what a customer saw and what a technician or supervisor acted on.
NAPA required a scalable, role based service platform capable of managing emergency requests, scheduled maintenance, technician coordination, and transparent billing within one reliable digital ecosystem.
The Solution.
Ontik built a service marketplace structured around three roles. The React Native customer app lets users manage multiple addresses, combine service requests, and schedule maintenance, with an SOS feature for emergencies. Technicians get job updates and location sharing. Admin and supervisor panels run on Node.js, Express, PostgreSQL, and AWS for full operational control.
All Technologies Used.
Node.js
Express
Next.js
React Native
PostgreSQL
AWS
The Outcome.
Ontik helped NAPA achieve:
- Instant emergency access through an integrated SOS feature.
- Ability to combine multiple service requests within a single visit.
- Real time technician tracking with live location sharing.
- Transparent billing with staged payments and detailed breakdowns.
- Centralized administrative control with scalable workflow management.
NAPA now runs on a streamlined, technology driven infrastructure that turns fragmented home maintenance coordination into a transparent, scalable digital experience.
Your Idea could be Live Next Quarter
Let's Discuss Your IdeaCase study / NAPA General Maintenance
One App, Three Roles, a Full Home Maintenance Ecosystem
A role based platform connecting customers, technicians, and admins in real time
The Summary.
6
Months
10
Specialists
NAPA envisioned one platform for emergency services, recurring maintenance, equipment management, and flexible subscriptions. Ontik built a multi role ecosystem: a customer app, technician app, admin and supervisor panels, and a web portal, with real time coordination at its core.
Emergency calls, recurring contracts, and technician handoffs now run through one system, where customers, technicians, and admins act on the same live job data.
About NAPA Development.
NAPA Development is a technology driven home services platform designed to simplify access to appliance maintenance and electronic servicing. Users can request urgent repairs or schedule services in advance, choosing from multiple subscription and pricing tiers. By centralizing discovery, scheduling, billing, and technician coordination, NAPA positions itself as a trusted digital solution for modern home maintenance.
The Challenge.
NAPA required a scalable, role based service platform capable of managing emergency requests, scheduled maintenance, technician coordination, and transparent billing within one reliable digital ecosystem.
Home maintenance services are often fragmented, requiring customers to coordinate through calls, manual scheduling, and inconsistent pricing. NAPA aimed to eliminate this by creating a centralized mobile platform supporting urgent requests, recurring contracts, and structured service management across every customer touchpoint.
The system needed to handle complex booking flows, stacked service requests, live technician tracking, flexible billing logic, and secure authentication. At the same time, administrators required full operational visibility for technician assignment, billing, and service category control.
Delivering a seamless experience across customers, technicians, and supervisors required a scalable backend architecture and carefully designed workflows for every role. Each role needed its own interface, its own permissions, and its own view into the same live data, without duplicating logic or creating gaps between what a customer saw and what a technician or supervisor acted on.
The Solution.
Ontik built a service marketplace structured around three roles. The React Native customer app lets users manage multiple addresses, combine service requests, and schedule maintenance, with an SOS feature for emergencies. Technicians get job updates and location sharing. Admin and supervisor panels run on Node.js, Express, PostgreSQL, and AWS for full operational control.
All Technologies Used.
Node.js
Express
Next.js
React Native
PostgreSQL
AWS
The Outcome.
Ontik helped NAPA achieve:
- Instant emergency access through an integrated SOS feature.
- Ability to combine multiple service requests within a single visit.
- Real time technician tracking with live location sharing.
- Transparent billing with staged payments and detailed breakdowns.
- Centralized administrative control with scalable workflow management.
NAPA now runs on a streamlined, technology driven infrastructure that turns fragmented home maintenance coordination into a transparent, scalable digital experience.
Your Idea could be Live Next Quarter
Let's Discuss Your IdeaOur Client's Thought
From zero to unicorn-worthy software in just 3 months.
We didn’t have to think about design, development, or tech stack. Ontik did everything. Our MVP is now live, generating revenue and real traction.
Worked with multiple firms. Ontik ranks at the top, without a doubt.
Three things set them apart: technical expertise, customer-focused delivery, and fresh ideas. They consistently add value beyond expectations.
They cared about the vision like it was their own.
As a non-technical first-time founder, Ontik helped me confidently build a prototype I could present. Transparent, professional, and client-focused throughout.
Rhoen
Full dev team set up in 2 weeks. Other agencies take 5x longer.
We’re already on track to finish development in just a few months. Chippit is now the top trending app on Google Play in Australia.
Honest work, and a real commitment to learning and innovation.
Visiting Ontik’s office, I was impressed by the team’s curiosity, professionalism, and drive to build meaningful solutions. A culture built on excellence and growth.
UIUC
Innovation, execution, and global collaboration, naturally combined.
Our talks on custom technology, global talent mobility, and cross-border innovation opened exciting possibilities. Their forward-thinking vision stood out.
Zen Mirai
Ontik made a complex platform feel effortless.
Our real-time real estate betting platform needed sharp UX and reliability during live auctions. Ontik delivered fast, communicated clearly, and kept our vision intact.
